Cancellation & Refund Policy

Please give at least 48 hours' notice if you need to cancel or rearrange your appointment.

With at least 48 hours' notice, there is no cancellation charge. Any advance payment for that appointment will be refunded or, if you prefer, transferred to another appointment.

The notice period is measured from the scheduled start time of your appointment and includes weekends and bank holidays.

If you cancel or request a change with less than 48 hours' notice, or do not attend, a cancellation charge may apply, up to the agreed session fee.

Any charge will reflect the loss caused by the cancellation, taking account of costs saved and whether the appointment can be filled. It will not exceed the agreed session fee. I will explain any charge applied.

If you have paid in advance, any applicable cancellation charge may be deducted from that payment, with the remaining balance refunded.

If you arrive late, your session will normally finish at the agreed time and the usual session fee will apply.

If you are more than 15 minutes late and have not contacted me, the appointment will normally be treated as a missed session. The missed-appointment terms above will apply.

Please contact me as soon as possible if you are delayed.

I understand that illness, emergencies and unexpected difficulties can arise.

Please let me know as soon as you can. I will consider the circumstances sensitively and may reduce or waive a cancellation charge. This is considered individually rather than guaranteed.

If I need to cancel your appointment, you will not be charged.

You may choose to rearrange the appointment, transfer your payment to another session, or receive a full refund for the cancelled appointment.

If a technical problem on my side prevents the session from taking place, we will arrange another appointment or agree an appropriate refund or credit.

If you experience connection or device difficulties, please contact me promptly. We will consider whether the session can continue through an agreed alternative, or whether rearranging it is appropriate. Any charge will be considered fairly in light of the circumstances and the service provided.

Paying in advance does not automatically make your payment non-refundable. Refunds will be assessed under this policy and any applicable legal rights.

Where a refund is due, it will be returned through the original payment method wherever possible. I will confirm when it has been processed; the time it takes to appear in your account depends on your bank or payment provider.

Training, workshops, programmes and other services may have separate cancellation terms. Any different terms will be clearly provided before you book.

Those terms apply to the relevant booking, subject to your statutory rights.

This policy does not limit your statutory rights, including any cancellation or refund rights that apply to your booking.

The relevant terms will also be included in your client or supervision agreement. Changes to this website policy will not retrospectively alter the terms of an existing booking.

To cancel, rearrange an appointment or discuss a refund, please contact:

Email: hello@rosalindfury.com

Telephone: 07594 313201

Please include your name and the date and time of your appointment. You do not need to share sensitive personal information to request a cancellation.